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Look no further for in-depth best practices from facilities across the country, large and small. Our 12-page monthly newsletter offers strategies and step-by-step guidance to improve processes, put policy into practice, and learn from mistakes.
365 Patient Access Advisor Records Displayed
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Training Tool: Medical necessity
Dec 2008
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This month’s form
Dec 2008
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This year’s patient access succes
Dec 2008
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Manual instructions issued for revised ABN form
Dec 2008
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Patient Access Advisor, December 2008
Dec 2008
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This Month’s Form
Nov 2008
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Training Tool: Scripting for the ABN
Nov 2008
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Enhance your revenue cycle performance through effective communication
Nov 2008
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100% MSP compliance
Nov 2008
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Facts on Medicare’s Recovery Audit Contractor program
Nov 2008
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Get RAC ready
Nov 2008
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The big picture for your Recovery Audit Contractor team
Nov 2008
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Patient Access Advisor November 2008
Nov 2008
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Patient Access Advisor, October 2008
Oct 2008
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An MSP checklist
Oct 2008
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Front end meets back end
Oct 2008
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Build a patient-first access team
Oct 2008
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This Month's Form
Oct 2008
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Training Tool: Patient Access Scripting
Oct 2008
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Last quarter is a good time for a review
Oct 2008
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FAQs about the new ABN
Oct 2008
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Develop a customer service script
Sep 2008
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This Month’s Form
Sep 2008
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Training tool: Scripting tool
Sep 2008
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Keller named to PAA advisory board
Sep 2008
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Tip of the month: Create a managed care plan matrix
Sep 2008
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Solidify your ED copayment collection policy
Sep 2008
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Copayments could be reduced under OPPS proposed rule
Sep 2008
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Make the most of your assessment
Sep 2008
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Facts about recovery audit contractors
Sep 2008
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Now is the time to prepare for the RAC program
Sep 2008
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Patient Access Advisor, September 2008
Sep 2008
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Training tool: Registration assessment test
Aug 2008
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PAA names Albany access manager to advisory board
Aug 2008
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Six tips for quality control auditing
Aug 2008
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Show, don't tell
Aug 2008
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Assess your registration processes
Aug 2008
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Four days and off you go
Aug 2008
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Patient Access Advisor, August 2008
Aug 2008
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Training tool: Medicare Secondary Payer competency test
Jul 2008
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Form: Patient verification information
Jul 2008
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Welcome your registrars with a letter
Jul 2008
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Fisk named to PAA advisory board
Jul 2008
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Technology and registration flow
Jul 2008
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Getting to know the MSP
Jul 2008
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ED bedside registration
Jul 2008
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Patient Access Advisor, July 2008
Jul 2008
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This month's training tool: Q&A on HIPAA
Jun 2008
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This month's form: Inpatient notification process
Jun 2008
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And the winners are...
Jun 2008
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Know when to draw the privacy line
Jun 2008
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Keep a close eye on appeal rights notices
Jun 2008
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Administering the new HINNs
Jun 2008
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Patient Access Advisor, June 2008
Jun 2008
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Sample policy and procedure form
May 2008
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Training tool: Completing the new ABN
May 2008
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PAA names Friedberg to the advisory board
May 2008
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Revenue managers: Prepare for cost estimate training with new ABNs
May 2008
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Assess the effect of the new ABN
May 2008
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Policy and procedure manual gets access team on right track
May 2008
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Patient Access Advisor, May 2008
May 2008
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Medicare Secondary Payer questionnaire: Getting the answers
Apr 2008
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In charge at home
Apr 2008
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No denying the wait
Apr 2008
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And what's your credit card number?
Apr 2008
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Patient Access Advisor, April 2008
Apr 2008
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Medicare secondary payer basics for registration staff
Apr 2008
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Credit card consent form
Apr 2008
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People skills first
Mar 2008
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Job description and performance evaluation
Mar 2008
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Training tool: Sample error percentage and volume form
Mar 2008
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Centralized or decentralized?
Mar 2008
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Inquiring minds want to know
Mar 2008
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Get your suit on
Mar 2008
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Patient Access Advisor, March 2008
Mar 2008
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Just pay them
Mar 2008
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Patient Access Advisor, February 2008
Feb 2008
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Sample Advanced Directives form
Feb 2008
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This month's form: Registration process
Feb 2008
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Pat them on the back
Feb 2008
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Your questions answered: Condition Code 44 breakdown
Feb 2008
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Transparency-with staff members and with patients-key to delivering Advanced Directive
Feb 2008
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What's in a name?
Feb 2008
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Kicking off A-Plus Access
Feb 2008
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Training tool: Sample care management form
Jan 2008
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Copayment collection form
Jan 2008
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2008 OPPS final rule a radical change, sources say
Jan 2008
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My 2008 wish list
Jan 2008
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Important Message from Medicare: One hospital's best practices
Jan 2008
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Patient Access Advisor, January 2008
Jan 2008
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Copay collection: Better transparency with patients and dollars saved
Jan 2008
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In hindsight, it's time to look forward
Jan 2008
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Verification Q&A
Dec 2007
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GA hospital system implements photo ID system to avoid identity theft, ensure a smooth registration
Dec 2007
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Supervisor, access services, ED job description
Dec 2007
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Patient Access Advisor, December 2007
Dec 2007
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Flex-hours scheduling helps keep access staffs happy
Dec 2007
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Can we help you?
Dec 2007
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A solid interview process can net you the right employee
Dec 2007
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Good incentives program can motivate staff
Dec 2007
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Registration training
Dec 2007
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Emergency department scripting
Nov 2007
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St. Joseph/St. Mary's "short form" registration in ED
Nov 2007
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Patient Access Advisor, November 2007
Nov 2007
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Waiting for more than 30 minutes? We'll send you to the movies
Nov 2007
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Discharge appointments: Remedies for poor patient flow
Nov 2007
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Denial management: Collaboration between front-end departments can result in significant improvement
Nov 2007
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Answers to your toughest observation inquiries
Nov 2007
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Sample customer service apology letter
Nov 2007
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Develop a flexible weighted staffing model
Oct 2007
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CMS finalizes severity DRG system, payment cut
Oct 2007
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Sample staffing analysis form for financial counseling
Oct 2007
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Registration QA monthly tally-by employee
Oct 2007
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Registration QA daily checklist
Oct 2007
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Patient Access Advisor, October 2007
Oct 2007
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Self-service kiosks: A multipurpose solution for one organization
Oct 2007
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CMS answers your 'Important Message' questions
Oct 2007
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Sample script for 'Important Message from Medicare' message
Sep 2007
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Sample postdischarge call program
Sep 2007
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Estimated ROI calculator
Sep 2007
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Patient Access Advisor, September 2007
Sep 2007
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Pricing estimates: Automate your process, boost your customer service ratings
Sep 2007
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How one facility turned to automated QA and dramatically reversed its error rates
Sep 2007
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Bottleneck breakdown: Resolve your discharge process first
Sep 2007
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Postdischarge calls: A customer satisfier that builds loyalty
Sep 2007
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Patient Access Advisor, August 2007
Aug 2007
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Medicare occupational mix adjustment: Experts question its original purpose
Aug 2007
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Determine the severity of your problem and identify realistic solutions
Aug 2007
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UNCHCS monitors initiative progress, reports results
Aug 2007
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Sample patient access incentives program
Aug 2007
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Potential point-of-service calculation tool
Aug 2007
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Virginia hospital system tackles A/R through registration quality
Aug 2007
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Patient Access Advisor, July 2007
Jul 2007
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UNCHCS simplifies financial assistance, processes
Jul 2007
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Discharge planning: Best practices can result in better customer service scores
Jul 2007
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This month's form: Sample charity care application
Jul 2007
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Discharge form
Jul 2007
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Important Message from Medicare notice form
Jul 2007
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Focused improvement worksheet
Jul 2007
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Patient Access Advisor, June 2007
Jun 2007
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UNCHCS improves financial assistance communications
Jun 2007
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Sample charity care income guidelines
Jun 2007
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Training tool: Sample financial assistance application
Jun 2007
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Training tool: Self-pay checklist
Jun 2007
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Patient Access Advisor, May 2007
May 2007
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UNCHCS increases access, improves financial assistance for patients
May 2007
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Access must play role in financing program, vendor selection
May 2007
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Discharge planning: More patients out by noon could boost customer service
May 2007
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Proposed new ABN form
May 2007
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Cash collections: Develop a thorough program for your entire team
May 2007
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Charity care: Find balance between budget, patient needs
May 2007
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CMS steps toward severity-adjusted DRG payments
May 2007
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Patient Access Advisor, April 2007
Apr 2007
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Payment arrangements: Develop a policy with structure
Apr 2007
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Worried about retail clinics taking space on your turf?
Apr 2007
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Sample registration career ladder spreadsheet
Apr 2007
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Training tool: Revenue cycle competency quiz
Apr 2007
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Sample payment arrangements form
Apr 2007
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ED overcrowding: Staff at one facility go the extra mile
Apr 2007
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Climbing the career ladder in patient access
Mar 2007
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Patient Access Advisor, March 2007
Mar 2007
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Auditing patient access: How one health system benefits from technology
Mar 2007
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How to sidestep your payer restrictions on up-front collections
Mar 2007
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Watch out for limited benefits plans, identification plans
Mar 2007
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New position helps Pennsylvania emergency department run more smoothly
Mar 2007
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Patient flow coordinator job description
Mar 2007
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Central registration auditor job description
Mar 2007
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Training tool: Registration checklist
Mar 2007
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UNC system turns adversity into significant process improvement initiative
Mar 2007
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Hot button
Feb 2007
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Patient Access Advisor, February 2007
Feb 2007
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QA: Scoring method helps identify training needs, improve staff competency
Feb 2007
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Nonemergency surgical prepayments: How a consistent approach lightens the load
Feb 2007
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Point of service collection scripts
Feb 2007
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Training tool: Audit measurement results
Jan 2007
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Trainining tool: Post training survey
Jan 2007
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Patient Access Advisor, January 2007
Jan 2007
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Not-for-profit group exploring technological tool to fix
Jan 2007
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FQHCs: Providing hospitals lessons of patient convenience
Jan 2007
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Revised DRGs: Prepare for impact on service lines
Jan 2007
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Staff training should be a part of providers' pricing transparency initiative
Jan 2007
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Patient Access Advisor, December 2006
Dec 2006
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UB-04: New form will present some challenges before May '07 deadline
Dec 2006
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With diversion no longer an option, one hospital unites to improve care
Dec 2006
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Seven tips to help you conquer medical identity theft
Dec 2006
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Protect your future revenues with a calculated approach
Dec 2006
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CORE initiative blazes path for information exchange
Dec 2006
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Form UB-04
Dec 2006
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Patient Access Advisor, November 2006
Nov 2006
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Customer satisfaction in the ED: Practical solutions from one organization
Nov 2006
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Final IPPS rule: Time to begin training staff
Nov 2006
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Pressure to be transparent intensifies
Nov 2006
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Improve your revenue cycle IT infrastructure
Nov 2006
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Sample competency test for understanding insurances
Nov 2006
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IPPS final rule in focus
Nov 2006
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Defining role of physician advisor
Oct 2006
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Patient Access Advisor, October 2006
Oct 2006
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Good things don't come to hospitals that make patients wait
Oct 2006
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Smiles, improved processes will help maintain and improve your market share
Oct 2006
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NPI implementation: Now is the time to prepare for 2007
Oct 2006
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Denials: Physician advisor can make a big impact
Oct 2006
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Sample patient quality analysis and training
Oct 2006
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Patient Access Advisor, September 2006
Sep 2006
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Provider checklist to prevent against, report medical identity theft
Sep 2006
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Medical ID theft: An expensive, dangerous issue for providers
Sep 2006
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IRS offers more insight on charity care survey
Sep 2006
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What the AHA means by 'transparency'
Sep 2006
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'Persuasive compassion' is an optimal collections approach
Sep 2006
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Patient Access Advisor, August 2006
Aug 2006
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SmartCards: Technology reduces duplicate medical records, speeds up registration
Aug 2006
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Rethink your point-of-service collections strategy
Aug 2006
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Hospitals near top of OCR list for HIPAA complaints
Aug 2006
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Electronic claims attachment pilot shows promise
Aug 2006
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Understanding Medicare insurance cards
Aug 2006
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Patient Access Advisor, July 2006
Jul 2006
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Tracking registration errors, boosting accuracy rates: one facility's story
Jul 2006
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Become a 'hospital Houdini' when auditing at your facility
Jul 2006
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Consumer-directed health plans: negotiating with patients
Jul 2006
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Number, in millions, of Americans without health insurance
Jun 2006
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PFS Advisor, June 2006
Jun 2006
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Tackle late discharge times to improve throughput
Jun 2006
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Claims clean up: Use technology to verify all insurance information
Jun 2006
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Consumer-directed plans present new patient issues for access management
Jun 2006
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Inpatient, outpatient, or observation?
Jun 2006
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Sample denial database summary report
Jun 2006
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Sample Q&A script for discharge patients
Jun 2006
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PFS Advisor, May 2006
May 2006
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New technology directly leads to better physician-hospital relationships
May 2006
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Background check: Make sure that A/R vendors meet the critical requirements
May 2006
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Three healthcare initiatives may hit your bottom line in '06
May 2006
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Improve patient flow, enhance the patient's experience, boost revenue with facts
May 2006
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Training tool: Observation status
May 2006
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PFS Advisor, April 2006
Apr 2006
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Fine-tune your charity care policy
Apr 2006
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The price is right: Come on down, prepare your hospital for consumerism
Apr 2006
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The financial effect of coding errors on the bottom line
Apr 2006
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Practical tips to help you find the right A/R vendor
Apr 2006
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Sample procedure cost worksheet
Apr 2006
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Staffing ratios
Mar 2006
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PFS Advisor, March 2006
Mar 2006
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Up-front collections: Take a different approach to strengthen the bottom line
Mar 2006
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Transparency can play a vital role in the success of P4P programs
Mar 2006
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Underinsured and uninsured patients?
Mar 2006
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Panel experts share perspectives on P4P programs
Mar 2006
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How remote coding increased productivity at one hospital by 30%
Mar 2006
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Training tool: Billing specialist knowledge assessment
Mar 2006
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Sample emergency charity care application
Mar 2006
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Charity care scale
Mar 2006
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Training tool: Billing specialist knowledge assessment
Feb 2006
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PFS Advisor, February 2006
Feb 2006
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High-deductible health plan problems: Prepare in advance
Feb 2006
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You're hired! Techniques to find, hire, and maintain front-end help
Feb 2006
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Payment challenges for out-of-network providers
Feb 2006
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2006 OPPS final rule delivers stunning drug administration rules for providers
Feb 2006
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PFS Advisor, Januray 2006
Jan 2006
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No denying it: How one MA facility reduced its denial rates, bad debt
Jan 2006
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Deal directly with disputes about bundled charges
Jan 2006
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Best practices in measuring your denials
Jan 2006
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Training tool: How to use the explanation of benefits (EOB) audit tool
Jan 2006
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PFS Advisor, December 2005
Dec 2005
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Tips to maintain a healthy client-vendor relationship
Dec 2005
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Use denial data to improve your facility's financial performance
Dec 2005
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Observation: Simpler coding rules should make it easier for providers
Dec 2005
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A look through the Centers for Medicare & Medicaid Services three-day window
Dec 2005
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Training tool: Nine steps to conduct an audit or review
Dec 2005
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Sample denial problem-fixing tool
Dec 2005
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Sample policies and procedures summary
Dec 2005
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PFS Advisor, November 2005
Nov 2005
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Financial counselors: Tips to make your role a unique asset to your organization
Nov 2005
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Ensure appropriate payment by thorough CDM review
Nov 2005
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Training tool: Sample scripts for preservice collection for uninsured patients
Nov 2005
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Sample job description: Financial counselor
Nov 2005
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Tips to understand new rules for postacute-care transfer cases
Nov 2005
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Sample audit checklist
Nov 2005
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PFS Advisor, October 2005
Oct 2005
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Improve operations by using four front-end indicators
Oct 2005
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Gainsharing may save money, but proceed with caution
Oct 2005
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Take five steps to terminate managed care contracts
Oct 2005
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Keys for preservice processing of uninsured patients
Oct 2005
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Training tool: Quiz: Medical necessity for labs
Oct 2005
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PFS Advisor, September 2005
Sep 2005
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Pricing strategy: Get ahead of the curve
Sep 2005
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Get ready to process claims for treating undocumented immigrants
Sep 2005
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Case in point: Camden-Clark Memorial Hospital
Sep 2005
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Combating escalating bad-debt expense
Sep 2005
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Send the right message in your financial services brochure
Sep 2005
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Training tool: Financial counseling quiz
Sep 2005
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Sample ED copay form
Sep 2005
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Sample financial arrangements form
Sep 2005
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PFS Advisor, August 2005
Aug 2005
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Start now, cash in later with pay for performance
Aug 2005
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Eleven tips to prevent errant inpatient admissions
Aug 2005
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To mediate or not to mediate?
Aug 2005
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Auditing the registration process
Aug 2005
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Training tool: ABN and medical necessity quiz
Aug 2005
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Sample variable deposit calculation
Aug 2005
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Tell the plan about a denial's noncompliance
Jul 2005
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Sample financial services incentive payment plan
Jul 2005
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Training tool: Revenue cycle quiz
Jul 2005
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Employee morale leads to better productivity
Jul 2005
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PFS Advisor, July 2005
Jul 2005
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Get paid for denials if plan fails to follow medical review procedures
Jul 2005
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Beneficiary notices: More than an ABN
Jul 2005
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Noncovered services and status indicator E
Jun 2005
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Training tool: Use phone scripting to improve charity care collections
Jun 2005
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Sample accounting entries
Jun 2005
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Sample job description: Customer service supervisor
Jun 2005
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PFS Advisor, June 2005
Jun 2005
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Putting customer service first
Jun 2005
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Make the most of physicians to prevent, appeal insurance denials
Jun 2005
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Accounting principles for charity care
Jun 2005
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Audit vendors to keep feds away from your facility
Jun 2005
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PFS Advisor, May 2005
May 2005
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WA hospital fine-tunes revenue cycle management
May 2005
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Compassionate phone skills lead to better customer service
May 2005
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The impact of uncompensated care and nonprofit status
May 2005
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Manage PPO contracts to avoid scam insurers
May 2005
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Sample charity policy guidelines and sliding scale
May 2005
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Sample metric table
May 2005
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Sample metric template
May 2005
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Patient accounting quiz: Revenue cycle basics
May 2005
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Training tool: Employee morale questionnaire
Apr 2005
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PFS Advisor, April 2005
Apr 2005
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Maine hospital tackles incorrect bed assignments, observation to reduce denials
Apr 2005
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Managing: Five effective tips to reduce employee turnover
Apr 2005
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Breaking down the books: Pricing strategy
Apr 2005
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Online postings about contracts, compliance could be used against you
Apr 2005
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Sample job description: Manager (self-pay/customer service)
Apr 2005
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Sample standard data set
Mar 2005
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Sample patient preregistration process script
Mar 2005
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Training tool: Guidelines for fair and accurate debt collection
Mar 2005
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PFS Advisor, March 2005
Mar 2005
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Centralized financial clearance dept. helps DC hospital take charge of revenue
Mar 2005
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Consumer-directed healthcare and the hospital business office
Mar 2005
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Getting paid: Leverage contractual adjustments to secure proper payment
Mar 2005
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Gain the upper hand by using denial management with managed care contracts
Mar 2005
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Training tool: ABN basics
Feb 2005
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Detailed revenue cycle metrics
Feb 2005
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PFS Advisor, February 2005
Feb 2005
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How one North Carolina medical center reduced denials, increased revenue
Feb 2005
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Improve SPI to improve bottom line
Feb 2005
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How to respond when plans ask for your chargemaster
Feb 2005
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Medical Necessity Documentation Form
Feb 2005
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PFS Advisor, January 2005
Jan 2005
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Children's hospital launches internal self-pay follow-up unit to decrease debt
Jan 2005
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Upfront collection practices: Six strategies for registration staff
Jan 2005
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Revenue cycle teams: Get paid what you're due
Jan 2005
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Make AOBs a part of your registration process to get what you deserve
Jan 2005
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Training tool: Billing basics
Jan 2005
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Sample assignment of auto med or premises med insurance benefit
Jan 2005
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Sample deposit computation worksheet
Jan 2005
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Average days discharge to bill: Private payer 2
Dec 2004
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Sample reconciliation report
Dec 2004
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PFS Advisor, December 2004
Dec 2004
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More than just patient type
Dec 2004
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The gold standard
Dec 2004
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Using physicians to manage length of stay
Dec 2004
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One take on minimizing back-end denials to increase gross revenue
Dec 2004
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Training tool: Collection pitfalls by functional area
Dec 2004
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PFS Advisor, November 2004
Nov 2004
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The charity-care conundrum
Nov 2004
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Front-end overhaul yields increased revenue
Nov 2004
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This month's form: Zero payment denial assessment report
Nov 2004
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Claims Tracking Report for Third-Party Payers
Nov 2004
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Sample average length of stay (ALOS) benefit analysis
Nov 2004
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© 2008 Patient Access Resource Center, a service of HCPro, Inc. |
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