Curious how others managers tackle the myriad financial obstacles at their organizations? Take advantage of our growing arsenal of best-practice management tools developed by others who share your very concerns.
As a visitor, you can download any tool marked as Free Download. To access all tools,
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This month’s form
Free Download
Dec 2008
This month's form
Download this document
-
Manual instructions issued for revised ABN form
Free Download
Dec 2008
More than one year after several rounds of review on proposed revisions to existing Advance Beneficiary Notice (ABN) Forms ABN-G and ABN-L, CMS published revised ABN Form CMS-R-131.
Download this document
-
Patient Access Advisor, December 2008
Free Download
Dec 2008
Inside:
Manual instructions issued for revised ABN form
This year’s patient access success
Download this document
-
This Month’s Form
Free Download
Nov 2008
Check out this form from the TMF Health Quality Institute outlining the thought process for determining whether observation or inpatient admission is appropriate.
Download this document
-
100% MSP compliance
Free Download
Nov 2008
Editor’s note: This is the second in a series of stories on the Medicare Secondary Payer (MSP) Questionnaire.
Like many patient access departments, Dunn Memorial Hospital’s is not always perfect when it comes to compliance with the MSP Questionnaire.
Stephanie Smithson, CHAM, patient access manager at the critical access hospital in Bedford, IN, says its most common errors are:
Download this document
-
Facts on Medicare’s Recovery Audit Contractor program
Free Download
Nov 2008
The following are some numbers, facts, and other important information about Medicare’s Recovery Audit Contractor (RAC) program, provided by William L. Malm, ND, RN, a partner at Health Revenue Integrity Services, Inc., in Westlake, OH; Nancy Hirschl, BS, CCS, president of Hirschl and Associates in Laguna Niguel, CA, and an advisory board member for HCPro, Inc.’s The RAC Report; CMS; and the California Hospital Association:
Download this document
-
Get RAC ready
Free Download
Nov 2008
The “better late than never” theory will not work in a defense against Medicare’s recovery audit contractors (RAC). And that certainly goes for patient access managers.
Access managers must prepare for RACs now, says Tanja M. Twist, director of patient financial services at Methodist Hospital in Arcadia, CA.
Twist is the finance chair for the American Association of Healthcare Administrative Management and a member of HCPro’s The RAC Report e-newsletter advisory board. She has fought Congress on Capitol Hill for better transparency and answers to concerns with RACs on behalf of hospitals.
Download this document
-
The big picture for your Recovery Audit Contractor team
Free Download
Nov 2008
You can never be too prepared for the recovery audit contractors (RAC), regardless of when they come to your facility.
The following are some tips to help your facility get RAC ready:
Create a RAC operational team/steering committee at your facility. Include members from HIM/coding, PFS, utilization management/utilization review, nursing, administrative representation, ancillary department heads (therapy, etc.), decision support, finance, information technology, compliance/legal, a medical director, and a nurse auditor. Additionally, identify a physician champion.
Download this document
-
Patient Access Advisor November 2008
Free Download
Nov 2008
Patient Access Advisor November 2008
Inside:
Get RAC ready
The big picture for your Recovery Audit Contractor team
Facts on Medicare’s Recovery Audit Contractor program
100% MSP compliance
Enhance your revenue cycle performance through effective communication
Map out copayment collection process
Scripting for the ABN
Download this document
-
This Month’s Form
Free Download
Sep 2008
Check out this form used by the patient access team at Houston Medical Center in Warner Robins, GA, to explain to patients the estimated costs associated with their care.
Download this document
-
Form: Patient verification information
Free Download
Jul 2008
Check out this registration form used in an Emergency Department (ED) treatment room. Many patient access departments have moved to bedside registration in the ED.
Download this document
-
This month's form: Inpatient notification process
Free Download
Jun 2008
See our breakdown on inpatient noncovered services forms and tips on when your patient access staff should use them.
Download this document
-
Sample policy and procedure form
Free Download
May 2008
The following is an actual form the Albany Medical Center’s patient access team used as part of its policy and procedure.
Download this document
-
Credit card consent form
Free Download
Apr 2008
The following is the form used by the Patient Access team at Copley Hospital in Morrisville, VT. The facility sees many international patients and strives to get a credit card number during their visit.
Download this document
-
Job description and performance evaluation
Free Download
Mar 2008
Job description and performance evaluation
Download this document
-
This month's form: Registration process
Free Download
Feb 2008
How one facility ensures registration accuracy with a checklist.
Download this document
-
Copayment collection form
Free Download
Jan 2008
Copayment collection form
Download this document
-
Supervisor, access services, ED job description
Free Download
Dec 2007
Find the right candidate by using this form.
Download this document
-
St. Joseph/St. Mary's "short form" registration in ED
Free Download
Nov 2007
St. Joseph/St. Mary's "short form" registration in ED
Download this document
-
Sample customer service apology letter
Free Download
Nov 2007
See how one facility says "I'm sorry" to its patients
Download this document
-
Registration QA monthly tally-by employee
Free Download
Oct 2007
Hospitals can use this form when they perform manual Q&A.
Download this document
-
Registration QA daily checklist
Free Download
Oct 2007
Hospitals can use this form when they perform manual Q&A.
Download this document
-
Sample postdischarge call program
Free Download
Sep 2007
Sample postdischarge call program
Download this document
-
Estimated ROI calculator
Free Download
Sep 2007
Estimated ROI calculator
Download this document
-
Sample patient access incentives program
Free Download
Aug 2007
See our sample incentive program for employees and use it for your facility.
Download this document
-
This month's form: Sample charity care application
Free Download
Jul 2007
The following is a sample charity care application form.
Download this document
-
Important Message from Medicare notice form
Free Download
Jul 2007
The following is the revised "Important Message from Medicare" form.
Download this document
-
Sample charity care income guidelines
Free Download
Jun 2007
The following are sample charity care income guidelines from a rural provider.
Download this document
-
Proposed new ABN form
Free Download
May 2007
The following is the new ABN form that CMS has proposed.
Download this document
-
Sample registration career ladder spreadsheet
Free Download
Apr 2007
The following training tool is a career ladder spreadsheet for patient access.
Download this document
-
Sample payment arrangements form
Free Download
Apr 2007
The following is a sample payment arrangements form for your business office.
Download this document
-
Patient flow coordinator job description
Free Download
Mar 2007
This tool will help you identify potential candidates for a new, unique position in your hospital.
Download this document
-
Central registration auditor job description
Free Download
Mar 2007
The following is a central registration auditor job description.
Download this document
-
Defining role of physician advisor
Free Download
Oct 2006
This tool identifies 10 questions to ask when defining the role of a physician advisor.
Download this document
-
Training tool: Billing basics
Free Download
Jan 2005
A true or false about billing basics
Download this document
-
This month’s form
Dec 2008
This month's form
Login or Subscribe to download
-
Manual instructions issued for revised ABN form
Dec 2008
More than one year after several rounds of review on proposed revisions to existing Advance Beneficiary Notice (ABN) Forms ABN-G and ABN-L, CMS published revised ABN Form CMS-R-131.
Login or Subscribe to download
-
Patient Access Advisor, December 2008
Dec 2008
Inside:
Manual instructions issued for revised ABN form
This year’s patient access success
Login or Subscribe to download
-
This Month’s Form
Nov 2008
Check out this form from the TMF Health Quality Institute outlining the thought process for determining whether observation or inpatient admission is appropriate.
Login or Subscribe to download
-
100% MSP compliance
Nov 2008
Editor’s note: This is the second in a series of stories on the Medicare Secondary Payer (MSP) Questionnaire.
Like many patient access departments, Dunn Memorial Hospital’s is not always perfect when it comes to compliance with the MSP Questionnaire.
Stephanie Smithson, CHAM, patient access manager at the critical access hospital in Bedford, IN, says its most common errors are:
Login or Subscribe to download
-
Facts on Medicare’s Recovery Audit Contractor program
Nov 2008
The following are some numbers, facts, and other important information about Medicare’s Recovery Audit Contractor (RAC) program, provided by William L. Malm, ND, RN, a partner at Health Revenue Integrity Services, Inc., in Westlake, OH; Nancy Hirschl, BS, CCS, president of Hirschl and Associates in Laguna Niguel, CA, and an advisory board member for HCPro, Inc.’s The RAC Report; CMS; and the California Hospital Association:
Login or Subscribe to download
-
Get RAC ready
Nov 2008
The “better late than never” theory will not work in a defense against Medicare’s recovery audit contractors (RAC). And that certainly goes for patient access managers.
Access managers must prepare for RACs now, says Tanja M. Twist, director of patient financial services at Methodist Hospital in Arcadia, CA.
Twist is the finance chair for the American Association of Healthcare Administrative Management and a member of HCPro’s The RAC Report e-newsletter advisory board. She has fought Congress on Capitol Hill for better transparency and answers to concerns with RACs on behalf of hospitals.
Login or Subscribe to download
-
Patient Access Advisor November 2008
Nov 2008
Patient Access Advisor November 2008
Inside:
Get RAC ready
The big picture for your Recovery Audit Contractor team
Facts on Medicare’s Recovery Audit Contractor program
100% MSP compliance
Enhance your revenue cycle performance through effective communication
Map out copayment collection process
Scripting for the ABN
Login or Subscribe to download
-
This Month’s Form
Sep 2008
Check out this form used by the patient access team at Houston Medical Center in Warner Robins, GA, to explain to patients the estimated costs associated with their care.
Login or Subscribe to download
-
Form: Patient verification information
Jul 2008
Check out this registration form used in an Emergency Department (ED) treatment room. Many patient access departments have moved to bedside registration in the ED.
Login or Subscribe to download
-
This month's form: Inpatient notification process
Jun 2008
See our breakdown on inpatient noncovered services forms and tips on when your patient access staff should use them.
Login or Subscribe to download
-
Sample policy and procedure form
May 2008
The following is an actual form the Albany Medical Center’s patient access team used as part of its policy and procedure.
Login or Subscribe to download
-
Credit card consent form
Apr 2008
The following is the form used by the Patient Access team at Copley Hospital in Morrisville, VT. The facility sees many international patients and strives to get a credit card number during their visit.
Login or Subscribe to download
-
Job description and performance evaluation
Mar 2008
Job description and performance evaluation
Login or Subscribe to download
-
This month's form: Registration process
Feb 2008
How one facility ensures registration accuracy with a checklist.
Login or Subscribe to download
-
Copayment collection form
Jan 2008
Copayment collection form
Login or Subscribe to download
-
Supervisor, access services, ED job description
Dec 2007
Find the right candidate by using this form.
Login or Subscribe to download
-
St. Joseph/St. Mary's "short form" registration in ED
Nov 2007
St. Joseph/St. Mary's "short form" registration in ED
Login or Subscribe to download
-
Sample customer service apology letter
Nov 2007
See how one facility says "I'm sorry" to its patients
Login or Subscribe to download
-
Registration QA monthly tally-by employee
Oct 2007
Hospitals can use this form when they perform manual Q&A.
Login or Subscribe to download
-
Registration QA daily checklist
Oct 2007
Hospitals can use this form when they perform manual Q&A.
Login or Subscribe to download
-
Sample postdischarge call program
Sep 2007
Sample postdischarge call program
Login or Subscribe to download
-
Estimated ROI calculator
Sep 2007
Estimated ROI calculator
Login or Subscribe to download
-
Sample patient access incentives program
Aug 2007
See our sample incentive program for employees and use it for your facility.
Login or Subscribe to download
-
This month's form: Sample charity care application
Jul 2007
The following is a sample charity care application form.
Login or Subscribe to download
-
Important Message from Medicare notice form
Jul 2007
The following is the revised "Important Message from Medicare" form.
Login or Subscribe to download
-
Sample charity care income guidelines
Jun 2007
The following are sample charity care income guidelines from a rural provider.
Login or Subscribe to download
-
Proposed new ABN form
May 2007
The following is the new ABN form that CMS has proposed.
Login or Subscribe to download
-
Sample registration career ladder spreadsheet
Apr 2007
The following training tool is a career ladder spreadsheet for patient access.
Login or Subscribe to download
-
Sample payment arrangements form
Apr 2007
The following is a sample payment arrangements form for your business office.
Login or Subscribe to download
-
Patient flow coordinator job description
Mar 2007
This tool will help you identify potential candidates for a new, unique position in your hospital.
Login or Subscribe to download
-
Central registration auditor job description
Mar 2007
The following is a central registration auditor job description.
Login or Subscribe to download
-
Sample charity policy guidelines and sliding scale
May 2005
Use this sample when revisiting your charity care program.
Login or Subscribe to download
-
Sample reconciliation report
Dec 2004
Sample reconciliation report
Login or Subscribe to download
-
This month’s form
Dec 2008
This month's form
Login or Subscribe to download
-
Manual instructions issued for revised ABN form
Dec 2008
More than one year after several rounds of review on proposed revisions to existing Advance Beneficiary Notice (ABN) Forms ABN-G and ABN-L, CMS published revised ABN Form CMS-R-131.
Login or Subscribe to download
-
Patient Access Advisor, December 2008
Dec 2008
Inside:
Manual instructions issued for revised ABN form
This year’s patient access success
Login or Subscribe to download
-
This Month’s Form
Nov 2008
Check out this form from the TMF Health Quality Institute outlining the thought process for determining whether observation or inpatient admission is appropriate.
Login or Subscribe to download
-
Enhance your revenue cycle performance through effective communication
Nov 2008
At one point or another, the patient access department is involved in the communication between the physicians, insurance companies, and patients or parents/guardians regarding financial sources for services.
How would your job change if you had available records of all such communication to secure payment at any time? What effect would this have on your revenue cycle performance?
The following are some strategies for documenting routine communication to support patient access outcomes.
Login or Subscribe to download
-
100% MSP compliance
Nov 2008
Editor’s note: This is the second in a series of stories on the Medicare Secondary Payer (MSP) Questionnaire.
Like many patient access departments, Dunn Memorial Hospital’s is not always perfect when it comes to compliance with the MSP Questionnaire.
Stephanie Smithson, CHAM, patient access manager at the critical access hospital in Bedford, IN, says its most common errors are:
Login or Subscribe to download
-
Facts on Medicare’s Recovery Audit Contractor program
Nov 2008
The following are some numbers, facts, and other important information about Medicare’s Recovery Audit Contractor (RAC) program, provided by William L. Malm, ND, RN, a partner at Health Revenue Integrity Services, Inc., in Westlake, OH; Nancy Hirschl, BS, CCS, president of Hirschl and Associates in Laguna Niguel, CA, and an advisory board member for HCPro, Inc.’s The RAC Report; CMS; and the California Hospital Association:
Login or Subscribe to download
-
Get RAC ready
Nov 2008
The “better late than never” theory will not work in a defense against Medicare’s recovery audit contractors (RAC). And that certainly goes for patient access managers.
Access managers must prepare for RACs now, says Tanja M. Twist, director of patient financial services at Methodist Hospital in Arcadia, CA.
Twist is the finance chair for the American Association of Healthcare Administrative Management and a member of HCPro’s The RAC Report e-newsletter advisory board. She has fought Congress on Capitol Hill for better transparency and answers to concerns with RACs on behalf of hospitals.
Login or Subscribe to download
-
The big picture for your Recovery Audit Contractor team
Nov 2008
You can never be too prepared for the recovery audit contractors (RAC), regardless of when they come to your facility.
The following are some tips to help your facility get RAC ready:
Create a RAC operational team/steering committee at your facility. Include members from HIM/coding, PFS, utilization management/utilization review, nursing, administrative representation, ancillary department heads (therapy, etc.), decision support, finance, information technology, compliance/legal, a medical director, and a nurse auditor. Additionally, identify a physician champion.
Login or Subscribe to download
-
Patient Access Advisor November 2008
Nov 2008
Patient Access Advisor November 2008
Inside:
Get RAC ready
The big picture for your Recovery Audit Contractor team
Facts on Medicare’s Recovery Audit Contractor program
100% MSP compliance
Enhance your revenue cycle performance through effective communication
Map out copayment collection process
Scripting for the ABN
Login or Subscribe to download
-
This Month’s Form
Sep 2008
Check out this form used by the patient access team at Houston Medical Center in Warner Robins, GA, to explain to patients the estimated costs associated with their care.
Login or Subscribe to download
-
Form: Patient verification information
Jul 2008
Check out this registration form used in an Emergency Department (ED) treatment room. Many patient access departments have moved to bedside registration in the ED.
Login or Subscribe to download
-
This month's form: Inpatient notification process
Jun 2008
See our breakdown on inpatient noncovered services forms and tips on when your patient access staff should use them.
Login or Subscribe to download
-
Sample policy and procedure form
May 2008
The following is an actual form the Albany Medical Center’s patient access team used as part of its policy and procedure.
Login or Subscribe to download
-
Credit card consent form
Apr 2008
The following is the form used by the Patient Access team at Copley Hospital in Morrisville, VT. The facility sees many international patients and strives to get a credit card number during their visit.
Login or Subscribe to download
-
Job description and performance evaluation
Mar 2008
Job description and performance evaluation
Login or Subscribe to download
-
This month's form: Registration process
Feb 2008
How one facility ensures registration accuracy with a checklist.
Login or Subscribe to download
-
Copayment collection form
Jan 2008
Copayment collection form
Login or Subscribe to download
-
St. Joseph/St. Mary's "short form" registration in ED
Nov 2007
St. Joseph/St. Mary's "short form" registration in ED
Login or Subscribe to download
-
Sample customer service apology letter
Nov 2007
See how one facility says "I'm sorry" to its patients
Login or Subscribe to download
-
Registration QA monthly tally-by employee
Oct 2007
Hospitals can use this form when they perform manual Q&A.
Login or Subscribe to download
-
Registration QA daily checklist
Oct 2007
Hospitals can use this form when they perform manual Q&A.
Login or Subscribe to download
-
Sample postdischarge call program
Sep 2007
Sample postdischarge call program
Login or Subscribe to download
-
Estimated ROI calculator
Sep 2007
Estimated ROI calculator
Login or Subscribe to download
-
Sample patient access incentives program
Aug 2007
See our sample incentive program for employees and use it for your facility.
Login or Subscribe to download
-
This month's form: Sample charity care application
Jul 2007
The following is a sample charity care application form.
Login or Subscribe to download
-
Discharge form
Jul 2007
The following is a summary of JCAHO standards for patient education
and AMA standards for discharge.
Login or Subscribe to download
-
Important Message from Medicare notice form
Jul 2007
The following is the revised "Important Message from Medicare" form.
Login or Subscribe to download
-
Sample charity care income guidelines
Jun 2007
The following are sample charity care income guidelines from a rural provider.
Login or Subscribe to download
-
Training tool: Sample financial assistance application
Jun 2007
The following is a sample financial assistance application used at one hospital.
Login or Subscribe to download
-
Proposed new ABN form
May 2007
The following is the new ABN form that CMS has proposed.
Login or Subscribe to download
-
Sample registration career ladder spreadsheet
Apr 2007
The following training tool is a career ladder spreadsheet for patient access.
Login or Subscribe to download
-
Sample payment arrangements form
Apr 2007
The following is a sample payment arrangements form for your business office.
Login or Subscribe to download
-
Patient flow coordinator job description
Mar 2007
This tool will help you identify potential candidates for a new, unique position in your hospital.
Login or Subscribe to download
-
Central registration auditor job description
Mar 2007
The following is a central registration auditor job description.
Login or Subscribe to download
-
Sample denial database summary report
Jun 2006
This form is an example of a summary report in one provider's denial database.
Login or Subscribe to download
-
Sample denial problem-fixing tool
Dec 2005
This tool will help you find solutions for your denials.
Login or Subscribe to download
-
Sample policies and procedures summary
Dec 2005
This checklist will help you identify issues to discuss with a vendor when negotiating the outsourcing of your collections.
Login or Subscribe to download
-
Sample job description: Financial counselor
Nov 2005
This job description will help you select the most qualified financial counselor candidates.
Login or Subscribe to download
-
Sample audit checklist
Nov 2005
The following is a sample checklist to navigate you through the audit process.
Login or Subscribe to download
-
Sample ED copay form
Sep 2005
The following is a sample emergency department copay form.
Login or Subscribe to download
-
Sample financial arrangements form
Sep 2005
The following is a sample financial arrangements form.
Login or Subscribe to download
-
Sample variable deposit calculation
Aug 2005
This tool will help ensure that deposits are accurately and consistently determined.
Login or Subscribe to download
-
Tell the plan about a denial's noncompliance
Jul 2005
Tell the plan about a denial's noncompliance
Login or Subscribe to download
-
Sample accounting entries
Jun 2005
Sample accounting entries
Login or Subscribe to download
-
Sample job description: Customer service supervisor
Jun 2005
Sample job description: Customer service supervisor
Login or Subscribe to download
-
Sample metric template
May 2005
Sample metric template
Login or Subscribe to download
-
Sample metric table
May 2005
Sample metric table
Login or Subscribe to download
-
Sample job description: Manager (self-pay/customer service)
Apr 2005
Sample job description: Manager (self-pay/customer service)
Login or Subscribe to download
-
Sample patient preregistration process script
Mar 2005
Sample patient preregistration process script
Login or Subscribe to download
-
Medical Necessity Documentation Form
Feb 2005
Medical Necessity Documentation Form
Login or Subscribe to download
-
Detailed revenue cycle metrics
Feb 2005
Detailed revenue cycle metrics
Login or Subscribe to download
-
Training tool: Billing basics
Jan 2005
A true or false about billing basics
Login or Subscribe to download
-
Sample assignment of auto med or premises med insurance benefit
Jan 2005
Sample assignment of auto med or premises med insurance benefit
Login or Subscribe to download
-
Claims Tracking Report for Third-Party Payers
Nov 2004
Claims Tracking Report for Third-Party Payers
Login or Subscribe to download
-
Sample average length of stay (ALOS) benefit analysis
Nov 2004
Sample average length of stay (ALOS) benefit analysis
Login or Subscribe to download
