Your patient access staff is your first contact with incoming patients. Training them well, while battling high turnover rates, is a challenge to all. Use our library of training tools to get the job done effectively and efficiently.
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Training Tool: Medical necessity
Free Download
Dec 2008
Editor’s note: This month’s training tool is provided by Khristine Anderson, training and data integrity specialist at Baptist Health South Florida, which includes seven hospitals in the Miami area. Baptist uses the following script for Medicare compliance and documenting medical necessity, which Medicare defines as services or items reasonable and necessary for the diagnosis or treatment of illness or injury. A provider who bills Medicare for services that Medicare deems not medically necessary can be prosecuted for fraud.This script is only a guide; departmental protocols should be followed for all circumstances not covered.
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Training Tool: Scripting for the ABN
Free Download
Nov 2008
Medicare considers a [name of test] to be frequency restricted. This means that Medicare may decide to deny payment for [name of test] if you have had it within the past [time period as indicated by First Comply software]. However, depending on your diagnosis and medications that you are on, this test may be covered more frequently than indicated by Medicare.
This document is an advance beneficiary notice, which is also referred to as an ABN. This notice gives you the right to accept or decline the test based on the fact that it is a frequency-restricted test. The estimated cost of the test is [amount].
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Patient Access Advisor, October 2008
Free Download
Oct 2008
Inside: An MSP checklist Front end meets back end Build a patient-first access team Develop a customer service script Last quarter is a good time for a review FAQs about the new ABN
Download this document
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Training tool: Scripting tool
Free Download
Sep 2008
Check out this scripting tool used by Houston Medical Center's patient access team in Warner Robins, GA, for collecting copayments in the ED.
Download this document
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Training tool: Registration assessment test
Free Download
Aug 2008
Editor's note: The following are sample questions from the assessment test new patient access staff members at Boca Raton (FL) Community Hospital take after their four-day training program. The answers to each question are bolded.
Download this document
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This month's training tool: Q&A on HIPAA
Free Download
Jun 2008
See the answers to important compliance questions for patient access teams regarding HIPAA.
Download this document
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Training tool: Completing the new ABN
Free Download
May 2008
The following table, adapted from CMS' guidelines, outlines the details of filling in each blank on the new Advance Beneficiary Notice (ABN) of Noncoverage form, CMS R-131. The form is used by patient access staff members for Medicare patients.
Download this document
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Medicare secondary payer basics for registration staff
Free Download
Apr 2008
True or false questions to help your staff achieve accuracy.
Download this document
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Training tool: Sample error percentage and volume form
Free Download
Mar 2008
Training tool: Sample error percentage and volume form
Download this document
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Sample Advanced Directives form
Free Download
Feb 2008
Learn how one facility uses this crucial form.
Download this document
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Training tool: Sample care management form
Free Download
Jan 2008
Training tool: Sample care management form
Download this document
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Registration training
Free Download
Dec 2007
Photo ID-webcam
The registrar will be taking a photo ID picture of all patients (over the age of 18 or emancipated) at the time of registration if a picture ID cannot be provided or if a photo ID is not already scanned in the system.
This is a new process to verify patient identity to ensure patient safety and accurate account identification.
Download this document
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Emergency department scripting
Free Download
Nov 2007
See how one facility trains its representatives for work in the ED.
Download this document
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Sample script for 'Important Message from Medicare' message
Free Download
Sep 2007
Sample script for 'Important Message from Medicare' message
Download this document
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Potential point-of-service calculation tool
Free Download
Aug 2007
Use this electronic tool to ensure accuracy when identifying patient payment responsibilities.
Download this document
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Focused improvement worksheet
Free Download
Jul 2007
Use our focused improvement worksheet to help you and your staff develop innovative ways to improve the patient experience.
Download this document
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Training tool: Revenue cycle competency quiz
Free Download
Apr 2007
The following training tool is a revenue cycle competency quiz for your finance staff.
Download this document
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Sample Q&A script for discharge patients
Free Download
Jun 2006
This tool will help staff efficiently move patients in and out of your facility, improving patient flow.
Download this document
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Training Tool: Medical necessity
Dec 2008
Editor’s note: This month’s training tool is provided by Khristine Anderson, training and data integrity specialist at Baptist Health South Florida, which includes seven hospitals in the Miami area. Baptist uses the following script for Medicare compliance and documenting medical necessity, which Medicare defines as services or items reasonable and necessary for the diagnosis or treatment of illness or injury. A provider who bills Medicare for services that Medicare deems not medically necessary can be prosecuted for fraud.This script is only a guide; departmental protocols should be followed for all circumstances not covered.
Login or Subscribe to download
-
Training Tool: Scripting for the ABN
Nov 2008
Medicare considers a [name of test] to be frequency restricted. This means that Medicare may decide to deny payment for [name of test] if you have had it within the past [time period as indicated by First Comply software]. However, depending on your diagnosis and medications that you are on, this test may be covered more frequently than indicated by Medicare.
This document is an advance beneficiary notice, which is also referred to as an ABN. This notice gives you the right to accept or decline the test based on the fact that it is a frequency-restricted test. The estimated cost of the test is [amount].
Login or Subscribe to download
-
Patient Access Advisor, October 2008
Oct 2008
Inside: An MSP checklist Front end meets back end Build a patient-first access team Develop a customer service script Last quarter is a good time for a review FAQs about the new ABN
Login or Subscribe to download
-
Training tool: Scripting tool
Sep 2008
Check out this scripting tool used by Houston Medical Center's patient access team in Warner Robins, GA, for collecting copayments in the ED.
Login or Subscribe to download
-
Training tool: Registration assessment test
Aug 2008
Editor's note: The following are sample questions from the assessment test new patient access staff members at Boca Raton (FL) Community Hospital take after their four-day training program. The answers to each question are bolded.
Login or Subscribe to download
-
This month's training tool: Q&A on HIPAA
Jun 2008
See the answers to important compliance questions for patient access teams regarding HIPAA.
Login or Subscribe to download
-
Training tool: Completing the new ABN
May 2008
The following table, adapted from CMS' guidelines, outlines the details of filling in each blank on the new Advance Beneficiary Notice (ABN) of Noncoverage form, CMS R-131. The form is used by patient access staff members for Medicare patients.
Login or Subscribe to download
-
Training tool: Sample error percentage and volume form
Mar 2008
Training tool: Sample error percentage and volume form
Login or Subscribe to download
-
Sample Advanced Directives form
Feb 2008
Learn how one facility uses this crucial form.
Login or Subscribe to download
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Training tool: Sample care management form
Jan 2008
Training tool: Sample care management form
Login or Subscribe to download
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Registration training
Dec 2007
Photo ID-webcam
The registrar will be taking a photo ID picture of all patients (over the age of 18 or emancipated) at the time of registration if a picture ID cannot be provided or if a photo ID is not already scanned in the system.
This is a new process to verify patient identity to ensure patient safety and accurate account identification.
Login or Subscribe to download
-
Emergency department scripting
Nov 2007
See how one facility trains its representatives for work in the ED.
Login or Subscribe to download
-
Sample script for 'Important Message from Medicare' message
Sep 2007
Sample script for 'Important Message from Medicare' message
Login or Subscribe to download
-
Potential point-of-service calculation tool
Aug 2007
Use this electronic tool to ensure accuracy when identifying patient payment responsibilities.
Login or Subscribe to download
-
Focused improvement worksheet
Jul 2007
Use our focused improvement worksheet to help you and your staff develop innovative ways to improve the patient experience.
Login or Subscribe to download
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Training tool: Revenue cycle competency quiz
Apr 2007
The following training tool is a revenue cycle competency quiz for your finance staff.
Login or Subscribe to download
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Training tool: Guidelines for fair and accurate debt collection
Mar 2005
Training tool: Guidelines for fair and accurate debt collection
Login or Subscribe to download
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Training tool: ABN basics
Feb 2005
Training tool: ABN basics
Login or Subscribe to download
-
Training Tool: Medical necessity
Dec 2008
Editor’s note: This month’s training tool is provided by Khristine Anderson, training and data integrity specialist at Baptist Health South Florida, which includes seven hospitals in the Miami area. Baptist uses the following script for Medicare compliance and documenting medical necessity, which Medicare defines as services or items reasonable and necessary for the diagnosis or treatment of illness or injury. A provider who bills Medicare for services that Medicare deems not medically necessary can be prosecuted for fraud.This script is only a guide; departmental protocols should be followed for all circumstances not covered.
Login or Subscribe to download
-
Training Tool: Scripting for the ABN
Nov 2008
Medicare considers a [name of test] to be frequency restricted. This means that Medicare may decide to deny payment for [name of test] if you have had it within the past [time period as indicated by First Comply software]. However, depending on your diagnosis and medications that you are on, this test may be covered more frequently than indicated by Medicare.
This document is an advance beneficiary notice, which is also referred to as an ABN. This notice gives you the right to accept or decline the test based on the fact that it is a frequency-restricted test. The estimated cost of the test is [amount].
Login or Subscribe to download
-
Patient Access Advisor, October 2008
Oct 2008
Inside: An MSP checklist Front end meets back end Build a patient-first access team Develop a customer service script Last quarter is a good time for a review FAQs about the new ABN
Login or Subscribe to download
-
Training tool: Scripting tool
Sep 2008
Check out this scripting tool used by Houston Medical Center's patient access team in Warner Robins, GA, for collecting copayments in the ED.
Login or Subscribe to download
-
Training tool: Registration assessment test
Aug 2008
Editor's note: The following are sample questions from the assessment test new patient access staff members at Boca Raton (FL) Community Hospital take after their four-day training program. The answers to each question are bolded.
Login or Subscribe to download
-
This month's training tool: Q&A on HIPAA
Jun 2008
See the answers to important compliance questions for patient access teams regarding HIPAA.
Login or Subscribe to download
-
Training tool: Completing the new ABN
May 2008
The following table, adapted from CMS' guidelines, outlines the details of filling in each blank on the new Advance Beneficiary Notice (ABN) of Noncoverage form, CMS R-131. The form is used by patient access staff members for Medicare patients.
Login or Subscribe to download
-
Medicare secondary payer basics for registration staff
Apr 2008
True or false questions to help your staff achieve accuracy.
Login or Subscribe to download
-
Training tool: Sample error percentage and volume form
Mar 2008
Training tool: Sample error percentage and volume form
Login or Subscribe to download
-
Sample Advanced Directives form
Feb 2008
Learn how one facility uses this crucial form.
Login or Subscribe to download
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Training tool: Sample care management form
Jan 2008
Training tool: Sample care management form
Login or Subscribe to download
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Supervisor, access services, ED job description
Dec 2007
Find the right candidate by using this form.
Login or Subscribe to download
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Registration training
Dec 2007
Photo ID-webcam
The registrar will be taking a photo ID picture of all patients (over the age of 18 or emancipated) at the time of registration if a picture ID cannot be provided or if a photo ID is not already scanned in the system.
This is a new process to verify patient identity to ensure patient safety and accurate account identification.
Login or Subscribe to download
-
Emergency department scripting
Nov 2007
See how one facility trains its representatives for work in the ED.
Login or Subscribe to download
-
Sample staffing analysis form for financial counseling
Oct 2007
The Children's Hospital in Denver uses this form to analyze financial counselor productivity and the need for additional staff.
Login or Subscribe to download
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Sample script for 'Important Message from Medicare' message
Sep 2007
Sample script for 'Important Message from Medicare' message
Login or Subscribe to download
-
Potential point-of-service calculation tool
Aug 2007
Use this electronic tool to ensure accuracy when identifying patient payment responsibilities.
Login or Subscribe to download
-
Focused improvement worksheet
Jul 2007
Use our focused improvement worksheet to help you and your staff develop innovative ways to improve the patient experience.
Login or Subscribe to download
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Training tool: Self-pay checklist
Jun 2007
The following is a self-pay checklist used by registrars at one hospital.
Login or Subscribe to download
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Training tool: Revenue cycle competency quiz
Apr 2007
The following training tool is a revenue cycle competency quiz for your finance staff.
Login or Subscribe to download
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Point of service collection scripts
Feb 2007
The following script will help your patient access staff collect more money before you render services.
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Understanding Medicare insurance cards
Aug 2006
This tool will help your staff understand insurance, services covered, and required information for producing clean claims.
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Sample procedure cost worksheet
Apr 2006
This tool will help staff identify true cost for the procedures and services you provide.
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Training tool: How to use the explanation of benefits (EOB) audit tool
Jan 2006
This tool will illustrate how to use the EOB audit tool.
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Training tool: Nine steps to conduct an audit or review
Dec 2005
This tool will walk you through the important steps involved in an audit or review.
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Training tool: Quiz: Medical necessity for labs
Oct 2005
The following is competency quiz for medical necessity in labs.
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Training tool: Financial counseling quiz
Sep 2005
The following is a quiz to gauge the competency of your financial counselors.
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Training tool: ABN and medical necessity quiz
Aug 2005
Training tool: ABN and medical necessity quiz
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Training tool: Revenue cycle quiz
Jul 2005
Training tool: Revenue cycle quiz
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Sample financial services incentive payment plan
Jul 2005
Sample financial services incentive payment plan
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Patient accounting quiz: Revenue cycle basics
May 2005
Test your staff knowledge with this refresher quiz
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Training tool: Employee morale questionnaire
Apr 2005
Training tool: Employee morale questionnaire
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Training tool: Collection pitfalls by functional area
Dec 2004
Training tool: Collection pitfalls by functional area
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