Admitting or registration? How about neither?

For many patient access managers, it is a common problem: A patient walks into a hospital and is confused.

The signs-"Admitting" and "Registration"-are meant to guide them.

But do they really help? Often, they don't.

That's why many access managers have lobbied their facilities to change the name to cover services more broadly. Most of the time, those names include "Access" in the title.