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And the winners are...
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Published June 01, 2008
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Our choices for patient access workers who go the extra mile
Today's patient access representative job is more complex than ever before, with constant regulatory changes and consumer-centric patients who shop for the best and lowest-cost healthcare.
Your facility needs representatives who are adept at explaining confusing Medicare forms to patients, efficient with registration, and dedicated to customer service. Thus, hiring and retaining the right employees for your patient access team has never been so crucial.
"It's going to take more than just bringing someone off the streets without demonstrated verbal and written skills to fill those positions," says T.T. "Mitch" Mitchell, of T.T. Mitchell Consulting, Inc., in Liverpool, NY.
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