York (ME) Hospital finds bedside registration in the ED one of the most effective tools to ensure an accurate and compliant patient claim. Pat Finnemore, CHAA, a member of the patient access team at the 11-bed ED facility, says bedside registration in the ED:

• Increases workload efficiency for registrars
• Opens strong lines of communication between clinical and access teams
• Provides convenience for patients who do not want to be shuffled from place to place

“We have not found this process to be more difficult at all,” Finnemore says. “We have a very cooperative clinical staff. Patients also like not being [shuffled] around. They can get in and get comfortable.”