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Four days and off you go
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Published August 01, 2008
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Two years ago, the patient access team at Boca Raton (FL) Community Hospital did not have a formal training program. For a facility whose patient mix is 60% Medicare, that is not a good thing.
“[Managers] just sat with them,” says Michele Vail, manager of patient access at the 400-bed facility. “There were no documents, no tools. They didn’t have a steady manager.”
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