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Editor’s note: The following tip is provided by Michael S. Friedberg, FACHE, CHAM, Director of Patient Access Services of Apollo Health Street in Bloomfield, N.J. Friedberg is a member of Patient Access Advisor’s Advisory Board.
When interviewing for open positions, have the candidate interview on two separate days. One day with your supervisor or manager and then a second day with the director. This way you can see that the person can arrive on time at least twice and can dress appropriately at least twice. You will be surprised at the number of candidates this weeds out as unreliable.
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