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Solidify your ED copayment collection policy
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Published September 01, 2008
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The patient access team at Houston Medical Center in Warner Robins, GA, did not have the best luck collecting copayments in its ED.
“Our copay collection process had never been super good,” says Rhonda Carpenter, BSBA, CHAM, director of patient access at Houston Medical, a 279-bed facility that sees 600,000 patients per year.
Carpenter says the clinical team didn’t have a large enough role in the process.
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