The “better late than never” theory will not work in a defense against Medicare’s recovery audit contractors (RAC). And that certainly goes for patient access managers.

Access managers must prepare for RACs now, says Tanja M. Twist, director of patient financial services at Methodist Hospital in Arcadia, CA.

Twist is the finance chair for the American Association of Healthcare Administrative Management and a member of HCPro’s The RAC Report e-newsletter advisory board. She has fought Congress on Capitol Hill for better transparency and answers to concerns with RACs on behalf of hospitals.