Your patient access staff is your first contact with incoming patients. Training them well, while battling high turnover rates, is a challenge to all. Use our library of training tools to get the job done effectively and efficiently.
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This month's training tool: Q&A on HIPAA
Free Download
Jun 2008
See the answers to important compliance questions.
Download this document
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Training tool: Completing the new ABN
Free Download
May 2008
The following table, adapted from CMS' guidelines, outlines the details of filling in each blank on the new Advance Beneficiary Notice (ABN) of Noncoverage form, CMS R-131.
Download this document
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Medicare secondary payer basics for registration staff
Free Download
Apr 2008
True or false questions to help your staff achieve accuracy.
Download this document
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Training tool: Sample error percentage and volume form
Free Download
Mar 2008
Training tool: Sample error percentage and volume form
Download this document
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Sample Advanced Directives form
Free Download
Feb 2008
Learn how one facility uses this crucial form.
Download this document
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Training tool: Sample care management form
Free Download
Jan 2008
Training tool: Sample care management form
Download this document
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Registration training
Free Download
Dec 2007
Photo ID-webcam
The registrar will be taking a photo ID picture of all patients (over the age of 18 or emancipated) at the time of registration if a picture ID cannot be provided or if a photo ID is not already scanned in the system.
This is a new process to verify patient identity to ensure patient safety and accurate account identification.
Download this document
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Emergency department scripting
Free Download
Nov 2007
See how one facility trains its representatives for work in the ED.
Download this document
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Sample script for 'Important Message from Medicare' message
Free Download
Sep 2007
Sample script for 'Important Message from Medicare' message
Download this document
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Potential point-of-service calculation tool
Free Download
Aug 2007
Use this electronic tool to ensure accuracy when identifying patient payment responsibilities.
Download this document
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Focused improvement worksheet
Free Download
Jul 2007
Use our focused improvement worksheet to help you and your staff develop innovative ways to improve the patient experience.
Download this document
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Training tool: Revenue cycle competency quiz
Free Download
Apr 2007
The following training tool is a revenue cycle competency quiz for your finance staff.
Download this document
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Sample Q&A script for discharge patients
Free Download
Jun 2006
This tool will help staff efficiently move patients in and out of your facility, improving patient flow.
Download this document
-
This month's training tool: Q&A on HIPAA
Jun 2008
See the answers to important compliance questions.
Login or Subscribe to download
-
Training tool: Completing the new ABN
May 2008
The following table, adapted from CMS' guidelines, outlines the details of filling in each blank on the new Advance Beneficiary Notice (ABN) of Noncoverage form, CMS R-131.
Login or Subscribe to download
-
Training tool: Sample error percentage and volume form
Mar 2008
Training tool: Sample error percentage and volume form
Login or Subscribe to download
-
Sample Advanced Directives form
Feb 2008
Learn how one facility uses this crucial form.
Login or Subscribe to download
-
Training tool: Sample care management form
Jan 2008
Training tool: Sample care management form
Login or Subscribe to download
-
Registration training
Dec 2007
Photo ID-webcam
The registrar will be taking a photo ID picture of all patients (over the age of 18 or emancipated) at the time of registration if a picture ID cannot be provided or if a photo ID is not already scanned in the system.
This is a new process to verify patient identity to ensure patient safety and accurate account identification.
Login or Subscribe to download
-
Emergency department scripting
Nov 2007
See how one facility trains its representatives for work in the ED.
Login or Subscribe to download
-
Sample script for 'Important Message from Medicare' message
Sep 2007
Sample script for 'Important Message from Medicare' message
Login or Subscribe to download
-
Potential point-of-service calculation tool
Aug 2007
Use this electronic tool to ensure accuracy when identifying patient payment responsibilities.
Login or Subscribe to download
-
Focused improvement worksheet
Jul 2007
Use our focused improvement worksheet to help you and your staff develop innovative ways to improve the patient experience.
Login or Subscribe to download
-
Training tool: Revenue cycle competency quiz
Apr 2007
The following training tool is a revenue cycle competency quiz for your finance staff.
Login or Subscribe to download
-
Training tool: Guidelines for fair and accurate debt collection
Mar 2005
Training tool: Guidelines for fair and accurate debt collection
Login or Subscribe to download
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Training tool: ABN basics
Feb 2005
Training tool: ABN basics
Login or Subscribe to download
-
This month's training tool: Q&A on HIPAA
Jun 2008
See the answers to important compliance questions.
Login or Subscribe to download
-
Training tool: Completing the new ABN
May 2008
The following table, adapted from CMS' guidelines, outlines the details of filling in each blank on the new Advance Beneficiary Notice (ABN) of Noncoverage form, CMS R-131.
Login or Subscribe to download
-
Medicare secondary payer basics for registration staff
Apr 2008
True or false questions to help your staff achieve accuracy.
Login or Subscribe to download
